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    Customer Service Representative

    1. Locaion: Dubai, UAE
    2. Schedule: Full Time
    3. Experience: 2 - 3 years
    4. Status: Permanent
    5. Functional Area: Customer Service
    6. Posted: October 11, 2023

    Job Details

    We are seeking a Customer Service Representative to join our team in Dubai, UAE. This role involves providing exceptional support to our customers by handling inquiries, resolving complaints, and ensuring overall customer satisfaction. The Customer Service Representative will be the first point of contact for customers, addressing their needs and providing accurate information about our products and services. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for delivering a positive customer experience. You will play a key role in building long-lasting relationships with customers while ensuring their issues are handled efficiently and professionally.

    Requirements

    • Bachelor’s degree in Business, Communications, or a related field.
    • 2-3 years of experience in customer service, preferably in a fast-paced environment.
    • Strong communication skills (both verbal and written) in English; Arabic is a plus.
    • Proven ability to manage and resolve customer inquiries, complaints, and issues effectively.
    • Ability to work well under pressure, handle difficult situations, and meet performance targets.

    Key Responsibilities

    • Respond to customer inquiries, concerns, and feedback via phone, email, and other communication channels.
    • Provide accurate information regarding products, services, and policies.
    • Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
    • Maintain accurate customer records with customer interactions.
    • Collaborate with other departments to ensure seamless customer service and effective issue resolution.
    • Ensure that customer interactions meet the company’s quality standards and service level agreements (SLAs).
    • Follow up on customer inquiries or complaints to ensure satisfaction and repeat business.
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